Key Responsibilities
1. Client Success Leadership
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Lead, mentor, and manage the Client Success Team to ensure superior client experience across all accounts.
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Drive client onboarding, engagement, delivery, and retention strategies.
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Establish client success KPIs and ensure consistent performance tracking and improvement.
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Serve as the escalation point for key client issues, ensuring swift and effective resolution.
2. Digital Adoption & Engagement
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Drive end?to?end adoption of the company’s wellness digital platforms (mobile app, web dashboards, engagement tools).
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Ensure onboarding of corporate clients onto the wellness app, including activation campaigns and user education.
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Collaborate with marketing and product teams to build digital engagement journeys for employees.
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Monitor app download metrics, active users, and engagement KPIs across client accounts.
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Identify digital adoption barriers and work with product/tech teams to improve user experience.
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Ensure clients receive insights from digital analytics dashboards to demonstrate program impact.
3- Corporate Wellness Program Delivery
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Oversee planning and execution of corporate wellness programs, ensuring alignment with client expectations and organizational goals.
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Collaborate with product, medical, operations, and marketing teams to deliver impactful wellness initiatives.
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Ensure timely implementation, reporting, and performance measurement for all wellness initiatives and corporate engagements.
4. Client Engagement & Strategic Account Management
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Build strong relationships with HR leaders, CHROs, business heads, brokers.
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Understand client needs deeply and work with internal teams to deliver tailored solutions.
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Drive upsell and cross?sell opportunities by identifying gaps and recommending suitable wellness offerings.
5. Market Mapping & Research
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Map opportunities in the corporate wellness, health insurance, government, and PSU sectors.
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Track industry trends, competitor offerings, and regulatory developments.
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Support leadership in building strategies to enhance market penetration and client engagement.
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Leadership Skills: Ability to lead teams, manage conflicts, and drive performance.
