Customer Success & Webinar Executive
Location: Borivali, Mumbai (Work from Office)
Employment Type: Full-Time
Compensation: ₹2,40,000 onwards depending on experience & skill sets (per annum) + Performance Incentives + Bonuses
Eligibility
- Only candidates currently residing in Mumbai should apply
About the Role
Are you someone who enjoys interacting with people, coordinating events, and ensuring a great customer experience?
We are looking for an energetic, organized, and proactive Customer Success & Webinar Executive to coordinate our live webinars, online training programs, and transformational learning experiences.
You will work closely with trainers, participants, and internal teams to ensure every webinar runs smoothly—from participant registration to successful completion. If you enjoy multitasking, communicating with people, and learning new skills, this role offers an excellent opportunity to build a career in customer experience, business operations, and program coordination.
About Wellness Vibe
Wellness Vibe is a holistic wellness organization committed to supporting the emotional, mental, and overall well-being of individuals and organizations.
Through webinars, workshops, trainings, and immersive wellness programs, we integrate ancient yogic wisdom, sound-based wellness practices, and modern facilitation techniques to help individuals achieve greater clarity, emotional balance, resilience, and personal growth.
Why Join Wellness Vibe?
✔ Opportunity to work directly with experienced trainers and facilitators
✔ Learn webinar management and customer success from industry professionals
✔ Exposure to live national and international online programs
✔ Friendly, collaborative and growth-oriented work culture
✔ Performance-based incentives and career progression
✔ Comprehensive training on webinar platforms, CRM, customer engagement, and internal processes
Your Key Responsibilities
Webinar & Program Coordination
- Coordinate webinars, online training programs, workshops, and live sessions.
- Prepare webinar schedules and coordinate with trainers and internal teams.
- Manage registrations and participant confirmations.
Live Webinar Management
- Host and moderate Zoom sessions professionally.
- Conduct audio and video testing before each session.
- Manage chat, Q&A, breakout rooms, polls, waiting room, and screen sharing.
- Ensure smooth execution of every live program.
Customer Success & Participant Experience
- Support participants before, during, and after webinars.
- Respond to participant queries through phone, email, WhatsApp, and Zoom chat.
- Ensure an engaging and positive learning experience throughout the program.
Communication & Coordination
- Send webinar reminders, WhatsApp broadcasts, emails, and notifications.
- Coordinate with trainers regarding presentations, rehearsal sessions, and program logistics.
- Maintain participant records and CRM updates.
Reporting & Documentation
- Track registrations, attendance, participant engagement, and feedback.
- Prepare simple reports after each webinar.
- Organize webinar recordings, training materials, SOPs, FAQs, and learning resources.
You'll Be a Great Fit If You...
- Enjoy interacting with people.
- Have excellent communication and interpersonal skills.
- Are organized and detail-oriented.
- Can multitask and manage multiple activities.
- Are comfortable using computers and online meeting platforms.
- Are proactive, positive, and eager to learn.
- Enjoy working in a fast-paced environment.
Preferred Experience
Candidates with experience in any of the following are encouraged to apply:
- Customer Success
- Customer Support
- Program Coordination
- Event Coordination
- Webinar Coordination
- Training Operations
- Client Relationship Management
- Education Administration
- Hospitality
- Business Operations
- Front Office
- Community Management
Experience in the wellness, education, coaching, or training industry will be an added advantage.
Preferred Skills
- Working knowledge of Zoom, Google Workspace, MS Office, and WhatsApp Business.
- Familiarity with CRM software.
- Canva knowledge will be an added advantage.
- Good presentation and coordination skills.
Training will be provided on our internal systems and webinar processes.
Education
Bachelor's Degree in any discipline.
Graduates in Business Administration, Marketing, Communications, Education, Hospitality, Psychology, or related fields will be preferred.
Work Schedule
- Work from Office (Borivali, Mumbai)
- Flexible event-based schedule
- Usual office hours: 10:00 AM – 6:00 PM
- Live webinars may occasionally be conducted between:
- 7:00 AM – 10:00 AM
- 8:00 PM – 11:00 PM
- Total working hours: 9 hours per day
- Weekly Off: Tuesday to Thursday (rotational)
- Saturdays and Sundays are regular working days.
Career Growth
At Wellness Vibe, we believe in promoting talent from within.
Career Path
Customer Success & Webinar Executive
⬇
Senior Webinar Executive
⬇
Program Manager
⬇
Operations Manager
Ready to Grow With Us?
If you enjoy working with people, coordinating meaningful programs, and building a career in customer success and business operations, we'd love to hear from you.
Apply today and become part of a team creating meaningful transformation through wellness and learning.
Pay: From ₹240,000.00 per year
Benefits:
Work Location: In person
