E-commerce Executive
Full-time · Operations & Marketplace Management
We are looking for a detail-oriented and proactive E-commerce Executive to manage our product listings across marketplaces, handle buyer queries, and manage all marketplace-related communications. The ideal candidate is comfortable working across platforms like Amazon, Flipkart, Meesho, or similar and can keep operations running smoothly on a day-to-day basis.
Key responsibilities
Product listing & catalogue management
Create, update and optimise product listings (title, description, images, keywords, pricing) across all assigned marketplaces. Ensure 100% accuracy and completeness of catalogue data.
Query & escalation coordination
Monitor and respond to buyer queries raised on marketplaces in a timely manner. Coordinate with internal teams (warehouse, logistics, customer support) to resolve order, return, and product-related issues.
Marketplace mail & communication management
Handle all inbound emails and notifications from marketplace seller portals. Act on policy notices, listing suppression alerts, account health notifications, and reactivation requests promptly.
Performance tracking
Track listing health, sales metrics, ratings, and account health scores. Flag drops in performance and suggest corrective actions.
Inventory & stock coordination
Coordinate with the inventory team to ensure stock levels are accurately reflected on marketplaces. Update listings for out-of-stock or discontinued products in time.
Requirements
Experience- 3–5 years in e-commerce / marketplace operations
Platforms- Amazon, Flipkart, Meesho, Myntra, or similar
Communication- Good written English for mail & query handling
Tools- MS Excel / Google Sheets, seller central dashboards
Soft skills- Attention to detail, multi-tasking, fast follow-ups
Education- Graduate in any discipline (commerce / business preferred)
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
