Job Summary
We are looking for energetic and customer-focused International Voice Process Executives to handle customer interactions for international clients. The ideal candidate should possess excellent English communication skills, a customer-first approach, and the ability to resolve customer queries efficiently while maintaining high service standards.
Key Responsibilities
- Handle inbound and outbound calls with international customers.
- Understand customer requirements and provide accurate information and solutions.
- Resolve customer queries and complaints professionally within defined timelines.
- Maintain accurate records of customer interactions in the CRM system.
- Meet daily productivity, quality, and customer satisfaction targets.
- Escalate complex issues to the appropriate team when required.
- Follow client processes, company policies, and quality standards.
- Build positive customer relationships through effective communication.
Required Skills
- Excellent verbal and written English communication skills.
- Neutral or clear accent with strong pronunciation.
- Good listening, interpersonal, and problem-solving skills.
- Basic computer knowledge and typing skills.
- Familiarity with MS Office and CRM tools is an advantage.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in rotational shifts or night shifts.
- Positive attitude and strong customer service orientation.
Preferred Candidate Profile
- Strong communication and customer handling skills.
- Ability to work independently and as part of a team.
- Quick learner with a willingness to adapt to new processes.
- Immediate joiners are preferred.
Salary
- Freshers: As per company standards.
- Experienced Candidates: Based on experience and interview performance.
Benefits
- Attractive Salary Package
- Performance Incentives
- Night Shift Allowance (if applicable)
- PF & ESI (as applicable)
- Paid Training
- Career Growth Opportunities
- Employee Referral Bonus
- Paid Leave
- Friendly and Professional Work Environment
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
