Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Understand client objectives, brand guidelines, and project requirements.
- Prepare clear creative briefs for the design team.
- Coordinate with graphic designers, copywriters, production teams, and vendors to ensure smooth project execution.
- Manage multiple projects simultaneously while tracking deadlines and deliverables.
- Conduct regular follow-ups with clients and provide project updates.
- Review creative work before sharing it with clients to ensure it aligns with the brief.
- Collect client feedback and communicate revisions effectively to the creative team.
- Ensure projects are delivered within agreed timelines and budgets.
- Build long-term relationships with clients through excellent communication and service.
- Identify opportunities for upselling additional design, branding, printing, or marketing services.
- Maintain project documentation, meeting notes, approvals, and communication records.
- Coordinate with the accounts team for quotations, purchase orders, invoices, and payment follow-ups when required.
- Resolve client concerns promptly and professionally.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management abilities.
- Good understanding of branding, graphic design, and marketing communication.
- Excellent organizational and time management skills.
- Ability to prioritize multiple projects under tight deadlines.
- Problem-solving mindset with attention to detail.
- Proficiency in Microsoft Office and Google Workspace.
- Familiarity with project management tools such as Trello, Asana, ClickUp, or Monday.com is an advantage.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Mass Communication, Design, or a related field.
- 1–3 years of experience in client servicing, account management, advertising, branding, or a creative/design agency.
- Freshers with exceptional communication skills and relevant internship experience may also be considered.
Key Performance Indicators (KPIs)
- On-time project delivery.
- Client satisfaction and retention.
- Accuracy of project briefs.
- Turnaround time for client communication.
- Number of repeat projects from existing clients.
- Revenue generated through upselling and cross-selling.
- Internal team satisfaction with project coordination.
Personal Attributes
- Customer-first attitude.
- Professional and confident communicator.
- Positive and solution-oriented mindset.
- Highly organized and dependable.
- Ability to remain calm under pressure.
- Collaborative team player with strong ownership of assigned accounts.
Pay: ₹15,000.00 - ₹80,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
