ABOUT US
Razano is a home healthcare company. We provide trained, verified caregivers and medical attendants for elderly, post surgery and bedridden patients in their own homes. We are growing across Chandigarh, Mohali, Panchkula and Delhi NCR.
THE ROLE
We are looking for a Care Coordinator who will be the main point of contact for our families and our caregivers once a booking begins. You will make sure every patient is cared for properly, every caregiver reaches on time, and every problem is solved quickly. This is the most important role in our company after care itself.
YOUR RESPONSIBILITIES
Caregiver coordination
- Confirm daily attendance of all caregivers on duty
- Arrange immediate replacement if a caregiver is absent, unwell or leaves
- Maintain the roster and availability of all caregivers
- Keep regular contact with caregivers and resolve their issues
- Onboard and brief new caregivers before placement
Client coordination
- Call every family within 48 hours of a new booking to confirm all is well
- Weekly check in calls with all active clients
- Handle client complaints calmly and resolve them quickly
- Update families about any change in caregiver or schedule
- Build a strong, trusting relationship with every family
Operations
- Maintain records of bookings, caregivers and payments in our internal system
- Send payment reminders to clients and coordinate caregiver payouts
- Report daily updates to the founder
- Escalate serious issues immediately
Emergencies
- Respond to urgent situations such as a patient falling ill, a caregiver not reaching, or a family needing immediate help
- Coordinate with families and caregivers until the situation is resolved
WORKING HOURS, PLEASE READ CAREFULLY
This is not a fixed 9 to 6 desk job. Care work does not follow office hours.
- You must be available whenever a situation arises, including early mornings, late nights, Saturdays and Sundays
- Bookings, emergencies and caregiver issues can come at any time
- In return, when there is no active situation or coordination required, your time is your own. There is no need to sit at a desk for fixed hours
- This is a work from home role, so no daily commute
Please apply only if you are genuinely comfortable with this way of working.
REQUIREMENTS
- Must be based in Chandigarh, Mohali or Panchkula (work from home, but local presence is compulsory)
- Fluent in English, Hindi and Punjabi, all three, spoken and written
- Excellent communication skills and a calm, patient manner on the phone
- Ability to handle upset or worried families without panicking
- Well organised, reliable and able to follow up without being reminded
- Own smartphone with good internet. Laptop preferred
- Comfortable using WhatsApp and simple web based tools
PREFERRED BACKGROUND (not compulsory)
- ANM or GNM nursing qualification, especially if you do not want hospital shift duty
- Experience in hospital front desk, patient relations, diagnostic labs or clinics
- Experience in staffing, placement or manpower coordination
- Freshers with excellent communication and the right attitude are welcome
WHAT WE OFFER
- ₹15,000 per month fixed salary
- Performance incentive for every client retained
- Work from home, no commute
- Flexible time, free hours when there is no active coordination
- Direct working relationship with the founder and real ownership of the role
- Growth into a senior operations role as we expand across cities
TO APPLY
Send your CV on WhatsApp to +91 95605 28775 or email [email protected]
Please mention your location and languages you speak.
Pay: ₹15,000.00 per month
Benefits:
Work Location: Remote
