Role Summary
The Senior Business Development Officer will be responsible for increasing platform sales, business occupancy, identifying new growth opportunities, building strategic partnerships, improving business processes, and working closely with the software development team to enhance our platform. The ideal candidate should have experience in platform-driven businesses such as restaurant management, hotel room management etc.
Key Responsibilities
Business Development
- Work closely with the software development team to identify, prioritize, and define new platform features.
- Onboard new clients to the platform.
- Help in developing and implementing strategies to increase occupancy and revenue across all coworking locations.
- Identify new business opportunities, enterprise clients, channel partners, and strategic collaborations.
- Build and maintain strong relationships with corporate clients, startups, brokers, and business partners.
- Analyze market trends, customer needs, and competitor offerings to recommend business improvements.
- Gather business requirements from operations, sales, finance, and customers, and convert them into functional requirements.
- Improve the customer journey from enquiry to booking, payment, onboarding, contract management, and renewal.
- Recommend automation and digital solutions to improve business efficiency.
Business Process Improvement
- Review existing business workflows and recommend improvements.
- Improve booking, CRM, customer support, contract, billing, and operational processes.
- Help standardize business practices across all locations.
- Support the implementation of new business initiatives and operational strategies.
- Work closely with the CEO, Operations, Sales, Marketing, Finance, and Internal Software Development Team.
- Coordinate cross-functional projects to ensure successful implementation of business initiatives.
- Provide regular updates on business performance and growth opportunities.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Engineering, Computer Science, or a related field.
- MBA is an added advantage.
Experience
- 5+ years of experience in Business Development, Platform Growth, Marketplace Operations, Business Strategy, or Product Growth.
- Experience in hospitality platforms
- Experience in coworking, PropTech, SaaS, hospitality, real estate, or technology businesses will be an added advantage.
Skills Required
- Business Development & Strategic Planning
- Platform & Marketplace Understanding
- Partnership Development
- Customer Acquisition & Retention
- Business Process Improvement
- Product Requirement Gathering
- Data Analysis & Reporting
- Communication & Negotiation Skills
- Cross-functional Team Collaboration
- Problem Solving & Decision Making
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
