Espirit Toyota is an authorized Toyota dealership committed to delivering exceptional customer experiences through quality products and outstanding service. We are looking for a friendly, professional, and customer-focused Relationship Manager to join our team.
Job Responsibilities
- Welcome and assist customers visiting the dealership.
- Coordinate with Sales and Service teams to ensure a seamless customer experience.
- Conduct customer follow-up calls after vehicle purchase and service.
- Record customer feedback and maintain accurate CRM records.
- Handle customer concerns and complaints professionally, ensuring timely resolution.
- Support Customer Satisfaction Index (CSI) initiatives and dealership quality standards.
- Maintain a clean, organized, and welcoming reception and customer lounge.
Requirements
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer service, hospitality, front office, or the automotive industry preferred.
- Freshers with excellent communication skills are welcome to apply.
- Strong communication and interpersonal skills.
- Customer-oriented with a positive attitude.
- Basic knowledge of MS Office and CRM systems.
- Well-groomed, confident, and professional.
- Prepare basic customer feedback and follow-up reports.
- Assist in customer engagement activities, events, and vehicle delivery programs.
BENEFITS
- Competitive salary
- Performance incentives
- PF, ESI, and other statutory benefits
- Professional training and career development
- Positive and supportive work environment
- Opportunity to build a career with a leading Toyota dealership
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
