Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth.
- Continuously evaluate and improve support processes to enhance efficiency and effectiveness.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Experience in troubleshooting and resolving complex issues within cloud-based integration platforms.
- Strong understanding of data integration concepts and cloud architecture.
- Ability to analyze system logs and performance metrics to identify root causes of problems.
- Familiarity with monitoring tools and incident management processes.
- Excellent problem-solving skills with a focus on delivering timely and effective solutions.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Informatica Intelligent Cloud Services.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
