Job Overview
We are seeking a professional and detail-oriented Non-Voice Customer Support Assistant to join our team. The role involves handling customer communications exclusively through written channels such as chat, email, and support tickets. The ideal candidate will ensure timely, accurate, and courteous responses to customer queries.
Key Responsibilities
- Reply to customer chats and emails.
- Provide correct information about products/services.
- Solve customer issues quickly and politely.
- Record customer interactions properly.
- Forward complex issues to the concerned team.
- Follow company guidelines and quality standards.
Job Details
- Position: Non-Voice Customer Support Assistant.
- Employment Type: Full-Time.
- Work Mode: On-site.
- Salary: Based on skills and experience.
Benefits
- Structured training and onboarding support.
- Opportunities for career growth and skill development.
- Performance-based incentives.
- Professional and supportive work environment.
Location: Karelibaug, Vadodara
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
