Role Objective
The Operations Executive will be responsible for managing end-to-end travel operations for confirmed bookings, ensuring smooth coordination with vendors, accurate documentation, timely service execution, and high client satisfaction.
Key Responsibilities
1. Travel Operations Management
- Handle complete execution of domestic and international travel packages.
- Coordinate hotel bookings, flights, transfers, sightseeing, and activities.
- Liaise with DMCs, suppliers, and service partners for confirmations and updates.
2. Documentation & Itinerary Management
- Prepare detailed itineraries, vouchers, costing sheets, and operational documents.
- Ensure accuracy of bookings and travel documentation.
- Maintain systematic records of all operational files.
3. Vendor & Partner Coordination
- Build and maintain strong relationships with hotels, transport providers, and global partners.
- Negotiate services where required to ensure operational efficiency.
4. Client Support & Issue Resolution
- Provide pre-departure and on-trip support to clients.
- Handle modifications, emergencies, and last-minute changes professionally.
- Ensure smooth execution and positive travel experience.
Eligibility Criteria
Education
Bachelor’s Degree in Travel & Tourism, Hospitality, Business Administration, or related field (preferred).
Experience
Minimum 2+ years of hands-on experience in travel operations (Domestic & International packages mandatory).
Required Skills
- Strong destination knowledge (India & International).
- Experience in itinerary planning and package handling.
- Good communication and coordination skills.
- Ability to multitask and manage time-sensitive operations.
- Proficiency in MS Office (Excel, Word, Email).
Preferred Skills
- Knowledge of visa processes and international documentation.
- Experience in luxury or B2C travel operations.
- Familiarity with CRM or travel management systems.
Key Performance Indicators (KPIs)
- Accuracy in booking & documentation
- On-time confirmation & execution
- Client satisfaction levels
- Vendor coordination efficiency
- Error-free operational delivery.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
