Job Description
We are looking for an experienced ServiceNow Architect with 10+ years of hands-on ServiceNow implementation experience to lead enterprise-scale ServiceNow projects. The ideal candidate should have strong expertise in Customer Service Management (CSM), ITSM, ServiceNow Architecture, and 3CLogic integration.
The candidate will be responsible for designing scalable ServiceNow solutions, leading technical teams, collaborating with clients, and driving successful platform implementations while ensuring adherence to ServiceNow best practices.
Key Responsibilities
- Lead end-to-end ServiceNow implementation projects as a Technical Architect.
- Design and implement scalable ServiceNow solutions.
- Deliver Customer Service Management (CSM) implementations and enhancements.
- Work closely with clients to gather business and technical requirements.
- Lead architecture discussions and provide technical guidance.
- Mentor ServiceNow developers and conduct technical reviews.
- Manage ServiceNow upgrades and production deployments.
- Configure Virtual Agent, Inbound Email Actions, and eBonding integrations.
- Implement and maintain 3CLogic integration with ServiceNow.
- Manage IVR configurations and telephony workflows.
- Configure reports, dashboards, and Performance Analytics.
- Support Foundation Data Management and onboarding of new clients.
- Participate in Agile/Scrum ceremonies.
- Ensure platform stability, scalability, and security.
Required Skills
- 10+ years of ServiceNow implementation experience.
- Strong experience with ServiceNow Customer Service Management (CSM).
- Extensive hands-on experience in ITSM.
- ServiceNow Architecture and Solution Design.
- ServiceNow Development and Administration.
- 3CLogic Integration.
- Virtual Agent.
- Integration Hub.
- REST/SOAP Integrations.
- eBonding.
- Inbound Email Integration.
- Flow Designer.
- Service Catalog.
- Business Rules.
- Client Scripts.
- Script Includes.
- UI Policies.
- ACLs.
- CMDB.
- Reporting & Dashboards.
- Agile/Scrum.
Preferred Certifications
- CSA
- CAD
- CIS-CSM
- Virtual Agent Micro Certification
- Integration Hub Micro Certification
- Performance Analytics Micro Certification
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
Application Question(s):
- How many years of hands-on ServiceNow experience do you have?
- How many years of experience do you have with ServiceNow Customer Service Management (CSM)?
- Have you worked as a ServiceNow Solution Architect or Technical Architect?
- What is your Current CTC, Expected CTC and Notice Period
Work Location: Remote
