Education Qualification :
Any Graduate
Skills :
Primary -> Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite | 2 - Knowledgeable
Primary -> Technology | Mobile Device Management (MDM) Tools | Microsoft Intune | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced
Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable
Certification :
Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD-101)
Details:
Mobility Administrator?s primary responsibility is to provide support to an organization?s mobility infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on the on-premises mobility infrastructures like AirWatch, XenMobile, MobileIron etc., cloud mobility infrastructures like Intune, SOTI etc., and supporting L1 team. This role also spills over to the bigger Application support including custom application packaging and publishing
1. Manage, Administer, Troubleshoot, and provide L1/L2 support for mobility infrastructure
2. Implement the activities defined by L3 team
3. Address the tickets escalated from L1 team
4. Incident Management
5. Prepare and maintain SOP documents to help L1 team
6. Manage and lead team of L1s
Technical Skills:
Mobility:
- Complete hands-on experience on implementing and managing on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,
- Administration of Windows 10 devices through Intune and Mac devices through Intune/Jamf Pro
- Configuring Citrix NetScaler for XenMobile
- Conditional Access for Azure Active Directory
- In-depth understanding of iOS and Android platform and applications
Application Packaging and publishing:
- Troubleshoot application packaging and publishing
- Intune Application Wrapper, Jamf Composer, and other package tools
- Publishing apps through Intune and SCCM
LDAP:
- Active Directory and Azure Active Directory user administration
- Directory Sync from AD to AAD
End-User:
- Outlook Mobile clients on both iOS and Android platforms
- Teams/OneDrive/BOX mobility clients
- Device Enrolments, remote full and partial wipe
- Device compliance checks
Scripts:
- Advanced scripting knowledge for custom application pre/post deployment tasks
