Job Title – Operations Support Executive
We are seeking a skilled and efficient candidate to join our Operations as a Support Executive; you will be responsible for handling GPS tracking, In trip assistance, compliance and welfare of all the listed Fleets and drivers.
Requirements:
- Minimum 6 months of experience
- Good communication skills and the ability to work collaboratively within a team environment.
- Respond to customer queries and complaints promptly and professionally via various communication channels, including WhatsApp, Instagram, Facebook, SMS, Calls, and Emails.
- Basic understanding of logistics and GPS tracking.
Responsibilities
- In this role you are required to ensure the efficient tracking of running fleet.
- To solve routine problems, largely through precedent and referral to general guidelines.
- Trip tracking in three stages: pre-trip, on-trip, post-trip
- Collecting and analysing data related to a driver's itinerary, movements, and activities.
- Communicate effectively with team members, stakeholders, and clients to understand requirements, provide progress updates, and gather feedback.
- Strong problem-solving skills and the ability to think critically to address challenges faced in a logistics operation.
- You will have to ensure policy compliance wherever applicable.
- Ensure welfare of all on-trip drivers and provide possible assistance, if needed.
Computer Hardware Responsibilities:
- Provide basic troubleshooting for computer systems, GPS devices, and related hardware
- Ensure proper functioning of desktops, laptops, and peripheral devices used in operations
- Coordinate with vendors or IT support teams for hardware repairs and maintenance
- Assist in installation, setup, and configuration of hardware devices
- Maintain records of hardware inventory and report issues promptly
Please note that this role may require you to work in rotational shifts. If you are efficient, we encourage you to apply. We offer competitive compensation and benefits packages, as well as a supportive and collaborative team environment.
Job Types: Full-time, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- Operations: 1 year (Preferred)
- total work: 1 year (Preferred)
Work Location: In person
