Key Responsibilities & Operational Duties
- Order Management & Processing:
- Receive and process sales orders for sports equipment, fitness machinery, and apparel from sales representatives, B2B clients, and retail outlets.
- Accurately punch orders into the ERP/CRM system (e.g., Zoho, Tally, SAP) within defined Turnaround Times (TAT).
- Stock Verification & Product Coordination:
- Check real-time inventory levels across central distribution centers and retail hubs for requested SKUs, sports gear, and equipment.
- Raise inventory shortfall alerts to Sourcing & Procurement when stock is unavailable for incoming orders.
- Logistics & Dispatch Alignment:
- Coordinate daily with logistics and freight partners for the timely dispatch of fitness equipment, bulk sports kits, and infrastructure materials (turf rolls, court hardware).
- Generate necessary transit documentation including Delivery Challans (DC), Tax Invoices, and E-Way bills.
- Client Support & Quotation Tracking:
- Serve as the primary desk contact for institutional buyers, corporate wellness accounts, and retail leads regarding product availability, pricing, and order status updates.
- Draft formal price quotes, Proforma Invoices (PIs), and delivery timelines in coordination with Sales Managers.
- Lead Tracking & Pipeline Management:
- Log and assign inbound leads from website forms, digital channels, and phone inquiries to the appropriate B2B, Institutional, or Infra sales executives.
- Maintain up-to-date sales pipeline records, tracking pending proposals, payment collections, and order dispatches.
- Rejections & Returns Handling:
- Assist in processing customer returns, transit damage reports for heavy gym equipment, and warranty replacement claims in alignment with Inventory and Accounts teams.
- Sales Reporting & Analytics:
- Consolidate weekly and monthly sales reports, category-wise order volumes (Retail vs. B2B vs. Infra), and pending dispatch dashboards for management review.
Required Qualifications & Key Skills
- Education: Bachelor’s degree in Business Administration, Sports Management, Commerce, or a related field.
- Experience: 2–4 years of experience in sales coordination, back-office operations, or commercial support—experience in fitness equipment, sporting goods, consumer durables, or retail is preferred.
- Technical Skills:
- Hands-on proficiency with ERP/CRM platforms (Zoho CRM, Tally ERP, SAP, or similar).
- Advanced MS Excel skills (VLOOKUP, Pivot Tables, Data Formatting) for sales tracking and report compilation.
- Key Attributes: Passion for sports/fitness, strong multi-tasking skills under tight delivery SLAs, excellent communication, and strong attention to detail.
Work Location: In person
