- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
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Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
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Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
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Equip with company’s products and services knowledge.
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Liaise with other functional department to ensure on time order fulfilment
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Provide timely & accurate stock status & feedback to Customers.
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Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
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Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
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Escalate all Product Complaints to the relevant people in the Quality organization.
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Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
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Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
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Ensure Statutory Compliances are adhered to.
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Help in Statutory Audit.
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Proper e-filing & recordkeeping of all documents related to order processing.
MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
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Customer order process and SAP/ERP knowledge. – SD module
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Good communication skills with fluent in English
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Computer literate with good knowledge of using MS Excel
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Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
