Customer Service Intern – Mindful Packaging
Location: Mumbai (On-site)
Duration: 3–6 Months
Stipend: As per company policy
About Mindful
Mindful is a sustainable packaging company helping brands across apparel, food, jewelry, gifting, and D2C industries create eco-friendly and custom packaging solutions. We work with some of India's fastest-growing brands to deliver packaging that combines functionality, sustainability, and great customer experience.
Role Overview
We are looking for a Customer Service Intern who is organized, proactive, and enjoys interacting with clients. You will be the first point of contact for customer queries and will support the sales and operations teams in ensuring a seamless customer experience.
Key Responsibilities
- Respond to customer inquiries via WhatsApp, email, phone calls, and social media.
- Understand customer packaging requirements and direct them to the appropriate team member.
- Follow up on quotations, samples, order updates, and deliveries.
- Maintain customer records and update CRM databases.
- Coordinate with sales, design, and production teams to resolve customer concerns.
- Track customer feedback and identify recurring issues.
- Assist in preparing reports on customer interactions and lead conversions.
- Support lead qualification and customer onboarding activities.
Requirements
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Comfortable using Google Sheets, Excel, and basic CRM tools.
- Attention to detail and ability to manage multiple conversations simultaneously.
- Positive attitude and willingness to learn.
What You'll Learn
- Customer relationship management in a fast-growing B2B business.
- Sales support and lead management processes.
- Packaging industry fundamentals and sustainable packaging solutions.
- Professional communication and client handling skills.
- Cross-functional coordination with operations, design, and production teams.
Preferred
- Students or recent graduates from Business, Marketing, Communications, or related fields.
- Prior internship or customer-facing experience is a plus but not mandatory.
If you enjoy working with people, solving problems, and contributing to a growing sustainable packaging brand, we'd love to hear from you.
Pay: ₹5,000.00 - ₹8,000.00 per month
Work Location: In person
