Key Responsibilities • Develop and maintain network documentation including diagrams, SOPs, runbooks, and configuration records • Create and manage knowledge base articles for common issues and resolutions • Generate reports on network performance: latency, uptime, packet loss, bandwidth • Build and maintain KPI dashboards: MTTD, MTTR, incident trends • Analyze network data to identify patterns and recurring issues • Track network health across LAN, WAN, Wi-Fi, and VPN environments • Assist with root cause analysis (RCA) and document findings • Collaborate with teams to ensure reporting accuracy and documentation standards
