A Product Telesales Representative is responsible for generating revenue by pitching and selling products directly to customers over the phone. They identify customer needs,lose sales deals, and handle consumer inquiries to maintain excellent client relationships. Below is a complete, customisable job description template designed to hire or train for this role. [6, 7] Job SummaryWe are seeking a high-energy, goal-oriented Product Telesales Representative to join our growing sales team. In this role, you will be responsible for making outbound calls and handling inbound inquiries to present our product portfolio, overcome objections, and convert prospects into paying customers. The ideal candidate possesses exceptional communication skills, thrives under target-driven pressure, and is skilled at building fast rapport over the telephone. Key Responsibilities
- Initiate Outbound Calls: Contact potential and existing customers daily to promote and pitch product offerings.
- Manage Inbound Inquiries: Take incoming customer calls, answer product questions, and close sales.
- Deliver Sales Pitches: Use approved sales scripts to effectively communicate product benefits and value propositions.
- Identify Customer Needs: Ask targeted questions to understand customer requirements and recommend relevant products.
- Handle Objections: Overcome customer hesitation, doubts, or complaints using persuasive, professional negotiation tactics.
- Meet Sales Targets: Consistently achieve or exceed daily, weekly, and monthly sales quotas and call volumes.
- Upsell and Cross-sell: Suggest premium upgrades or complementary accessories to maximize total order value.
- Process Sales Orders: Accurately input customer information, transaction details, and order notes into the database.
- Pipeline Management: Cleanly log all customer interactions and pass complex high-value leads to the field sales team when necessary.
Requirements and Qualifications
- Experience: Proven track record as a Telesales Representative, telecaller, or similar phone-based sales role.
- Education: High school diploma required; a Bachelor's degree in marketing or business is a plus.
- Technical Skills: Proficiency in operating CRM software (e.g., Salesforce, HubSpot) and telephone dialer systems.
- Communication: Excellent verbal English, active listening skills, and a clear, pleasant telephone demeanor.
- Resilience: Strong stress management capabilities with the ability to handle rejection and remain cool-tempered.
- Product Knowledge: Ability to quickly learn technical product specifications and explain them simply to prospects.
Preferred Traits
- Highly self-motivated.
- Goal-driven mindset.
- Fast cultural adaptabili
If you want to tailor this further, tell me:
- Is this for Inbound (warm leads) or Outbound (cold calling) sales?
- What specific product or industry (e.g., software, retail, finance, healthcare) are they selling?
- Should I include a specific salary or commission structure layout
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Leave encashment
- Paid sick time
Work Location: In person
