Key Responsibilities:
- Provide first-level technical support to users via phone, email, chat, or in-person.
- Diagnose and resolve hardware, software, operating system, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Manage user accounts, passwords, and access permissions in Active Directory.
- Support Microsoft Windows, Microsoft Office 365, Outlook, and other business applications.
- Log, track, and update incidents and service requests using ticketing tools.
- Escalate unresolved issues to higher-level support teams when required.
- Perform software installations, upgrades, and patch management.
- Assist in onboarding and offboarding activities for employees.
- Maintain IT asset inventory and documentation.
- Ensure compliance with IT policies and security standards.
Required Skills:
- IT Helpdesk Support
- Desktop Support
- Windows 10/11 Administration
- Microsoft Office 365
- Active Directory
- Outlook Configuration
- Printer & Hardware Troubleshooting
- Remote Support Tools
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- Ticketing Tools (ServiceNow, ManageEngine, Jira, Remedy)
- IT Asset Management
- Customer Service & Communication Skills
Preferred Qualifications:
- Diploma/Bachelor's Degree in IT, Computer Science, or related field.
- 1–5 years of experience in IT Helpdesk/Desktop Support.
- Certifications such as CompTIA A+, ITIL, Microsoft Certified, or equivalent are an advantage.
Keywords for Naukri Sourcing:
IT Helpdesk, Service Desk, Desktop Support, Technical Support Engineer, L1 Support, End User Support, Active Directory, Office 365, Windows Support, Outlook, Ticketing Tool, ServiceNow, ManageEngine, Hardware Troubleshooting, Remote Support, Network Support. if anyone interested so please share me your CV to 8451980441
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
