Job Description
**Job Title:** Customer Relationship Analyst (CRA)
**Location:** Mohali (Work from Office)
**Employment Type:** Full-Time (FTE)
**Probation Period:** 6 Months
**Salary:** Best as per industry norms
### Job Summary
We are looking for a Customer Relationship Analyst (CRA) to engage with *unregistered students* through outbound calls. The role involves understanding concerns, encouraging registration, maintaining accurate records, and analyzing call outcomes to improve engagement and conversion.
### Key Responsibilities
* Make outbound calls to unregistered students.
* Understand and address student queries related to registration.
* Encourage students to complete the registration process.
* Maintain accurate call logs and update CRM/database.
* Analyze calling data and prepare basic reports on student engagement and conversion.
* Coordinate with internal teams to resolve student issues.
* Achieve daily and monthly calling and conversion targets.
### Requirements
* Good verbal communication skills in English and Hindi.
* Comfortable with outbound calling and customer/student interaction.
* Basic analytical skills and proficiency in MS Excel.
* Post Graduation degree from a recognized university with 2 Years of experience or UGC Net or HP SET or PHD (Management|ComputerScience|InformationTechnology|Journalism|PoliticalScience|Arts|Sciences)
* Prior experience in customer/student support, telecalling, counseling, or analytics is an advantage.
### Compensation & Benefits
* Sallary: Best as per industry norms
* Full-Time Employment (FTE)
* 6-month probation period
* Opportunity for career growth based on performance
Pay: From ₹22,500.00 per month
Benefits:
Work Location: In person
