BPO / Voice Process Executive
Job Title: BPO / Voice Process Executive
Job Type: Full-time
Location: Coimbatore, Tamil Nadu
Experience Required: 0–3 Years
Job Description
We are looking for enthusiastic and customer-focused BPO / Voice Process Executives to join our team. Candidates with 0 to 3 years of experience in BPO, customer service, telecalling, or voice process are encouraged to apply.
Key Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer requirements and provide accurate information and appropriate solutions.
- Resolve customer queries, complaints, and concerns effectively.
- Maintain accurate records of customer interactions and update the relevant systems.
- Follow company policies, processes, and quality standards.
- Meet daily and monthly productivity and performance targets.
- Escalate complex customer issues to the appropriate team when required.
- Maintain a professional and positive attitude while interacting with customers.
Eligibility Criteria
- Experience: 0–3 years only.
- Freshers and candidates with up to 3 years of relevant experience are eligible to apply.
- Candidates with more than 3 years of experience are not eligible for this position.
- Any degree or diploma qualification.
- Good verbal communication skills.
- Basic computer knowledge and typing skills.
- Good listening, communication, and problem-solving abilities.
- Ability to handle customer interactions professionally and patiently.
Preferred Skills
- Previous experience in BPO, customer service, telecalling, or voice process is an added advantage.
- Ability to communicate effectively in English and Tamil is preferred.
Job Type
Full-time
Salary
Salary will be based on the candidate's skills, experience, and interview performance.
Interested candidates with 0–3 years of experience are encouraged to apply.
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Work Location: Hybrid remote in Palavantangai, Tamil Nadu 600016
