Job Description – HR Executive (Learning & Development, NLP & Soft Skills)
Position Title: HR Executive – Learning & Development (L&D)
Department: Human Resources
Location: Hospital
Reports To: HR Manager / Head – Human Resources
Experience Required: 3–5 Years
Employment Type: Full-Time
Job Summary
The HR Executive – Learning & Development is responsible for planning, coordinating, and delivering employee training programs that enhance knowledge, skills, productivity, communication, patient-centered care, and overall organizational performance. The role focuses on conducting regular training sessions in Learning & Development (L&D), Neuro-Linguistic Programming (NLP), soft skills, customer service excellence, leadership development, and behavioral competencies for both clinical and non-clinical hospital employees.
The incumbent will identify training needs, design engaging learning modules, monitor training effectiveness, and support the hospital's culture of continuous learning and professional development.
Key Responsibilities
Learning & Development
- Conduct Training Needs Analysis (TNA) across departments.
- Develop annual, quarterly, and monthly training calendars.
- Organize induction and orientation programs for new employees.
- Design and deliver competency-based learning programs.
- Coordinate mandatory statutory and compliance training.
- Maintain employee training records and learning history.
- Evaluate training effectiveness through assessments and feedback.
- Recommend improvements based on training outcomes.
- Develop succession planning and employee development initiatives.
Neuro-Linguistic Programming (NLP)
- Conduct NLP-based behavioral development sessions.
- Train employees on:
- Positive thinking
- Confidence building
- Emotional resilience
- Goal setting
- Communication techniques
- Rapport building
- Stress management
- Conflict resolution
- Introduce practical NLP techniques to improve workplace performance.
- Help employees overcome limiting beliefs affecting productivity.
- Promote a positive organizational culture using NLP methodologies.
Soft Skills Training
Conduct regular workshops on:
- Communication Skills
- Professional Etiquette
- Telephone Etiquette
- Front Office Etiquette
- Email Writing
- Presentation Skills
- Public Speaking
- Time Management
- Team Building
- Leadership Skills
- Problem Solving
- Critical Thinking
- Decision Making
- Customer Service Excellence
- Patient Experience
- Emotional Intelligence
- Personality Development
- Grooming Standards
- Listening Skills
- Negotiation Skills
- Motivation Techniques
- Workplace Ethics
- Professional Behaviour
Hospital-Specific Employee Development
Train employees on:
- Patient-centered care
- Compassionate communication
- Service excellence
- Patient satisfaction improvement
- Interdepartmental coordination
- Hospital values and culture
- Confidentiality and data privacy
- Workplace professionalism
- Infection control awareness
- Safety awareness
- Code of conduct
- Hospital policies
- Workplace discipline
Training Administration
- Prepare training presentations and learning materials.
- Create employee handbooks and reference guides.
- Develop quizzes, assessments, and feedback forms.
- Maintain attendance records.
- Prepare training reports and dashboards.
- Monitor employee participation.
- Track departmental training hours.
- Maintain learning management records.
- Coordinate external trainers when required.
Performance Improvement
- Identify competency gaps.
- Recommend individual development plans.
- Coach employees requiring behavioural improvement.
- Conduct refresher training sessions.
- Support performance management initiatives.
- Participate in employee engagement programs.
Leadership Development
Support supervisors and managers through programs on:
- Coaching Skills
- Team Motivation
- Delegation
- Conflict Management
- Performance Coaching
- Employee Engagement
- Leadership Communication
- Change Management
Employee Engagement
- Organize motivational sessions.
- Celebrate learning events.
- Conduct wellness awareness programs.
- Facilitate team-building activities.
- Support HR initiatives that improve employee morale and retention.
Documentation & Reporting
- Maintain training calendars.
- Prepare monthly L&D reports.
- Track training effectiveness metrics.
- Maintain certificates and attendance records.
- Prepare annual training budgets (if assigned).
- Ensure proper documentation for audits and accreditation requirements.
Key Performance Indicators (KPIs)
- Percentage of employees trained as per schedule.
- Training attendance rate.
- Training effectiveness score.
- Employee satisfaction with training programs.
- Improvement in employee competency assessments.
- Reduction in behavioural or communication-related issues.
- Number of training programs conducted each month.
- Completion rate of mandatory training.
- Improvement in patient service feedback linked to employee training.
- Timely completion of the annual training calendar.
Required Qualifications
- MBA in Human Resources / MSW (HR) / Master's Degree in Human Resource Management, Psychology, Organizational Development, or a related field.
- Certification in Learning & Development or Training Management is preferred.
- Certification in Neuro-Linguistic Programming (NLP) is highly desirable.
- Train-the-Trainer (TTT) certification is an added advantage.
Experience
- 3–5 years of experience in Human Resources with a strong focus on Learning & Development.
- Experience in a hospital or healthcare environment is preferred.
- Proven experience in designing and delivering employee training programs.
- Experience facilitating classroom, virtual, and blended learning sessions.
Technical Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Learning Management Systems (LMS)
- HRIS software
- Presentation design
- Report preparation
- Employee competency assessment tools
Behavioral Competencies
- Excellent communication skills
- Strong presentation and facilitation skills
- High emotional intelligence
- Coaching and mentoring ability
- Leadership potential
- Interpersonal effectiveness
- Organizational and planning skills
- Analytical thinking
- Creativity in instructional design
- Adaptability
- Problem-solving ability
- Positive attitude
- Professionalism
- Integrity and confidentiality
Physical & Work Requirements
- Ability to conduct classroom and on-site training sessions across departments.
- Willingness to travel between hospital branches, if required.
- Ability to stand for extended periods while delivering training.
- Flexibility to conduct training across different shifts.
Working Relationships
Internal:
- Medical Director
- Nursing Services
- Clinical Departments
- Quality Department
- Infection Control Team
- Administration
- Operations
- Finance
- IT
- Front Office
- Housekeeping
- Security
- Biomedical Engineering
- Pharmacy
- Laboratory
- Radiology
External:
- Training consultants
- Educational institutions
- Professional trainers
- Certification bodies
- Learning and development vendors
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
