We are looking for a Sales Executive to deliver an exceptional customer experience while managing enquiries from first contact through to successful order completion.
Key Responsibilities:
* Respond to customer enquiries via WhatsApp, email, phone calls, and other sales channels.
* Guide customers through the purchasing journey and recommend products best suited to their needs, brand, or project.
* Prepare quotations, process orders, and follow up to close sales.
* Coordinate with the design team to organise mockups and artwork approvals.
* Liaise with production and operations to ensure orders are completed and delivered on time.
* Maintain excellent service levels by meeting response time targets (SLAs) and proactively updating customers throughout their order.
* Build strong customer relationships to encourage repeat business.
* Accurately manage customer information, quotations, orders, and follow-ups within the CRM or sales system.
* Resolve customer queries promptly and ensure a smooth end-to-end ordering experience.
Job Types: Full-time, Contract
Work Location: Remote
