Customer Success and Delivery Manager – Tech-Led Skilling Programs
| Pune| Bangalore| Work from Office (Full-time)- (3- 10 Years Exp)
· We're hiring a Customer Success and Delivery Manager who's tech oriented with experience driving tech skilling programs for customers. This role at Techademy partners with IT organizations to build capability programs for their tech workforce and exhibit delivery excellence.
What You'll Do:
· Own Customer Success: Drive delivery excellence |end to end customer engagement lifecycle from Onboarding | learner experience| Final assessments| Governance and cadence to learner reports.
· Partner with Tech & L&D Leaders: Align with their skill and capability development needs
· Track impact: Monitor adoption metrics and stakeholder satisfaction| Focus on measurable outcomes
· Drive Learner Engagement and Adoption
Who You Are:
· A tech-savvy customer success manager experienced with technical learning programs
· Technically fluent in domains and ecosystems
· Consultative problem solver who simplifies complexity
· Metrics-driven with customer-centric approach
· Focused on Learner engagement | Learner progress & outcomes
· Skilled at managing customers and learner requirements
· Strong communicator with consultative thinking
Passionate about continuous learning
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹1,200,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
