Role Overview:
Responsible for managing customer interactions, coordinating daily wellness centre operations, supporting appointments and programs, and ensuring a smooth and positive customer experience.
Key Responsibilities:
- Handle customer enquiries through phone, WhatsApp, email, and in-person interactions.
- Coordinate customer appointments, consultations, wellness sessions, and follow-ups.
- Manage daily centre operations and ensure smooth workflow.
- Maintain customer records, registrations, attendance, and service-related documentation.
- Coordinate with wellness professionals, doctors, trainers, and internal teams.
- Follow up with leads, enquiries, existing customers, and pending appointments.
- Support customer onboarding and explain available wellness programs and services.
- Handle customer feedback, concerns, and service requests professionally.
- Assist in organizing wellness programs, health camps, workshops, and promotional activities.
- Coordinate with vendors and external service providers when required.
- Prepare daily/weekly operational reports and maintain relevant records.
- Support billing, payment follow-ups, and basic administrative activities, where applicable.
- Ensure the centre maintains professional standards, cleanliness, customer service, and operational discipline.
- Contribute to customer retention, service quality, and overall centre performance.
Key Skills:
Customer Service | Centre Operations | Appointment Coordination | Communication | Lead Follow-up | Customer Relationship Management | Documentation | Event Coordination | Team Coordination | MS Office/Google Workspace
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
Ability to commute/relocate:
- Coimbatore, Tamil Nadu (Coimbatore): Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer support: 2 years (Preferred)
- Customer relationship management: 3 years (Preferred)
Work Location: In person
