Key Roles and Responsibilities1. Strategic Talent Acquisition
- Headcount Planning: Forecast hiring needs for roles like Sales Advisors, Finance & Insurance (F&I) Managers, and Service Technicians.
- Showroom Branding: Attract top automotive talent and design a structured onboarding process that sets new hires up for immediate success. [1, 2, 3, 4, 5]
2. Performance & Culture Management
- Incentive Structuring: Develop competitive compensation plans, commission structures, and bonus programs tailored to sales and aftersales targets. [1, 2, 3]
- Culture and CSI: Drive employee engagement strategies. Studies show that highly engaged dealership staff directly correlate with higher sales and Customer Satisfaction Index (CSI) scores. [1]
- Career Development: Facilitate ongoing learning, training programs, and performance appraisals to reduce turnover and grow in-house talent. [1, 2, 3, 4, 5]
3. Employee Relations & Conflict Resolution
- Conflict Mediation: Address and resolve staff grievances promptly, especially regarding high-stress sales floors and departmental conflicts (e.g., Sales vs. Service). [1, 2, 3, 4, 5]
- Disciplinary Actions: Advise management on fair disciplinary procedures and conduct capability or disciplinary hearings in accordance with labor laws. [1, 2]
4. Compliance & Operations
- Regulatory Adherence: Ensure the dealership complies with local labor regulations, workplace safety standards, and employment laws.
- HR Analytics: Track critical metrics like cost-per-hire, turnover rates, and departmental spending to ensure the HR budget is efficiently utilized. [1, 2, 3]
For more detailed frameworks and templates on structuring this role, review Workable's Senior HR Manager Guide or explore the Automotive HR Manager Guide on Perfect Placement for industry-specific insights.If you're writing a job description or building an HR team, I can help you:
- Tailor the job description to a specific dealership size or brand.
- Determine the right compensation bands and performance metrics for automotive staff.
- Outline an interview process for specific showroom roles.
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
