Matamix International is looking for an experienced IT Support Executive to provide technical support to employees and customers and ensure the smooth functioning of IT systems and ERP software.
The ideal candidate should have hands-on experience in IT troubleshooting, networking, software support, and ERP application support.
Key Responsibilities
- Provide day-to-day technical support for hardware, software, and network-related issues.
- Troubleshoot desktops, laptops, printers, operating systems, and connectivity problems.
- Provide ERP software support to users and resolve application-related issues.
- Assist users with ERP software usage, troubleshooting, and basic configuration.
- Identify, diagnose, and resolve technical issues within the required time.
- Coordinate with the software development/technical team for complex ERP issues.
- Install, configure, update, and maintain computer systems and software.
- Monitor and maintain office IT infrastructure and network systems.
- Maintain proper records of IT support requests, issues, and resolutions.
- Provide basic technical guidance and training to users when required.
- Assist with system backups, updates, security, and routine maintenance.
- Ensure smooth and uninterrupted IT operations across the organization.
Requirements
- 2+ years of experience in IT Support / Technical Support.
- Practical experience in ERP software support is required/preferred.
- Good knowledge of Windows operating systems, computer hardware, software, and networking.
- Strong troubleshooting and problem-solving skills.
- Experience in handling software and application-related issues.
- Good communication and interpersonal skills.
- Ability to understand user requirements and provide effective solutions.
- Ability to work independently and handle multiple support requests.
- Knowledge of SQL/database concepts or ERP administration will be an added advantage.
Preferred Skills
IT Support | Technical Support | ERP Support | ERP Software | Hardware Troubleshooting | Networking | Windows | Software Troubleshooting | SQL | User Support
Pay: ₹20,000.00 - ₹28,008.04 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
