Customer Support Executive – Voice Process
Job Type: Full-Time
Process: Inbound Voice – Customer Support
Location: Pocharam, Hyderabad
Job Overview
We are looking for Customer Support Executives to handle inbound customer calls for Axis Bank. The role involves assisting customers with their banking-related queries, resolving issues, providing accurate information, and ensuring a high level of customer satisfaction.
The ideal candidate should have good communication skills in English and Hindi, basic computer knowledge, and a customer-oriented approach.
Key Responsibilities
- Handle inbound calls from customers regarding banking products and services.
- Understand customer queries and provide accurate solutions.
- Resolve customer issues efficiently and professionally.
- Escalate unresolved issues to the appropriate department when required.
- Process customer requests and maintain accurate records.
- Provide information about relevant banking products and services.
- Identify opportunities to cross-sell suitable banking products based on customer needs.
- Maintain quality, accuracy, and professional telephone etiquette during every interaction.
Eligibility Criteria
- Graduation is mandatory.
- Candidates must have valid/provisional graduation documents.
- Awaiting-result candidates are not eligible.
- Intermediate/12th pass candidates are not eligible.
- Candidates currently pursuing higher education are not eligible.
- Freshers and experienced candidates can apply.
- Good verbal communication in English and Hindi is required.
- Regional language proficiency will be preferred.
- SVAR score: 50+ required.
- Basic computer knowledge and familiarity with MS Office.
- Good listening, problem-solving, numerical and decision-making skills.
- Strong customer-handling skills with patience and empathy.
Salary: 23000\-
Work Schedule
- 6 Days Working
- 1 Rotational Week Off
- Inbound Voice Process
Skills Required
- Excellent communication skills in English & Hindi
- Good customer-handling skills
- Active listening and telephone etiquette
- Basic computer knowledge
- Problem-solving and logical reasoning
- Customer-focused approach
- Patience and empathy
Pay: Up to ₹23,000.00 per month
Work Location: In person
