*Reading and answering all the screening questions is mandatory
*Read the entire JD in great detail thoroughly.
*Sending your applications without screening questions answers, wont be considered
Role Overview: Salesforce Database Administrator / Assistant Manager
- Organization: Sense India (A national NGO working with deafblind individuals and people with multiple disabilities).
- Location: Ahmedabad / Bangalore (Full-Time).
- Experience: 3–5 years in database management, data analytics, or information systems.
- Reports To: Head of Technology (sitting within the Public Engagement department).
Key Responsibilities
- Salesforce Administration: Configure and maintain the CRM platform, ideally using the Nonprofit Success Pack (NPSP). You'll manage user profiles, permissions, security, and custom objects.
- Automation & Integrations: Build and manage automations using Salesforce Flow. Integrate third-party tools such as payment gateways (Razorpay, CCAvenue), email marketing (Mailchimp, HubSpot), WhatsApp, and Tally.
- Data Hygiene & Donor Journeys: Standardize data entry, handle imports/exports via Data Loader, and segment donor lists. Map out automated donor lifecycles (welcome series, retention touchpoints, and pledge tracking).
- Reporting & Analytics: Build dashboards to track crucial fundraising KPIs like donor acquisition, retention rates, and lifetime value.
What They Are Looking For
- Must-Haves: A Salesforce Administrator certification (or equivalent hands-on experience), hands-on experience with Salesforce Flows, and a proven track record working within an NGO environment.
- Soft Skills: A mission-aligned mindset, proactive problem-solving, and the ability to translate complex technical concepts to non-technical fundraising staff.
Pay: Up to ₹700,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Ability to commute/relocate:
- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Current Location?
- Preferred Location? We have openings in both Bengaluru and Ahmedabad offices.
- Current CTC/Salary
- Expected CTC/Salary
Education:
Experience:
- Salesforce: 3 years (Preferred)
- Salesforce Marketing Cloud: 3 years (Preferred)
- Database management: 3 years (Preferred)
- Information management: 3 years (Preferred)
- Data analytics: 3 years (Preferred)
License/Certification:
- A Salesforce Administrator certification 1 and 2 (Preferred)
Location:
- Bangalore City, Bengaluru, Karnataka (Preferred)
Shift availability:
Willingness to travel:
Work Location: In person
