Provide Level 1 & Level 2 application support for business?critical insurance applications Handle incident, service request, and problem tickets through tools like ServiceNow, Freshworks, Remedy, etc. Analyze issues, perform root cause analysis (RCA), and coordinate with L3 / development teams Ensure timely resolution as per defined SLAs Monitor application health, batch jobs, interfaces, and integrations Support UAT activities and assist users during release deployment Experience in Application Support / Production Support Hands?on knowledge of: Ticketing tools (ServiceNow / Freshworks / JIRA) SQL (basic to intermediate for data validation) Logs analysis and batch monitoring Understanding of SDLC, ITIL processes Exposure to Cloud / Web?based applications (preferred)
