Job Summary
We are looking for a Customer Care Executive to serve as the first point of contact for our customers. You will handle customer queries across phone, WhatsApp, email, and social media, providing prompt, accurate, and personalized support.
You will assist with product inquiries, order updates, exchanges, returns, and after-sales support while helping customers make informed purchase decisions. This role also includes performance-based incentives for successful sales conversions.
Key Responsibilities
- Respond to customer inquiries via phone, WhatsApp, email, and social media.
- Assist customers with product details, pricing, availability, sizing, order tracking, exchanges, and returns.
- Provide personalised guidance to help customers complete their purchases.
- Follow up on customer queries to ensure timely resolution.
- Maintain accurate records of customer interactions.
- Coordinate with Operations and Logistics to resolve customer concerns.
- Deliver a positive, professional, and customer-first brand experience.
- Meet customer satisfaction, response time, and service quality standards.
What We Expect
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good observation and attention to detail.
- Customer-first mindset with a positive and empathetic approach.
- Strong problem-solving and conflict-resolution abilities.
- Ability to stay calm and professional while handling customer concerns.
- Good organizational and time management skills.
- Basic computer proficiency and ability to work with CRM or customer support tools.
- Ability to multitask and manage multiple customer conversations efficiently.
- A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
- Sales-oriented mindset with the ability to identify opportunities to convert inquiries into purchases.
- Team player with a high sense of ownership and accountability.
Qualifications
- Bachelor's degree in any discipline (preferred).
- 0–1 years of experience in customer service, customer support, telecalling, retail, or a similar customer-facing role.
- Freshers with excellent communication skills and a customer-first attitude are encouraged to apply.
What We Offer
- Competitive salary
- Performance-based sales incentives
- Career growth opportunities
- Supportive and collaborative work environment
- Learning and development opportunities
How to Apply -
If you're passionate about building your career with Tiramisu, we'd love to hear from you!
Send your resume to: [email protected]
Website: https://weartiramisu.com
Location: Surat, Gujarat
Join us and be a part of a fast-growing jewellery brand that celebrates craftsmanship, innovation, and exceptional customer experiences.
Pay: ₹10,000.00 - ₹15,000.00 per month
Application Question(s):
- Are you willing to work from our Surat office?
- Which languages can you communicate fluently in?
- What is your notice period?
- What is your expected monthly salary (₹)?
Work Location: In person
