Job Description (JD) – Front Office ExecutivePosition Title:
Front Office Executive
Department:
Administration / Front Office
Reporting To:
HR Manager / Administration Manager
Location: Basaveshwaranagar,Bangalore.
As per Company Requirement
Job Summary:
The Front Office Executive is responsible for managing the reception area, attending visitors, handling incoming calls, coordinating communication between departments, maintaining records, and ensuring smooth front office operations. The role requires excellent communication skills, professional appearance, customer service orientation, and administrative capabilities.
Key Responsibilities:Reception & Visitor Management
- Welcome and assist visitors, clients, vendors, and guests in a professional manner.
- Maintain visitor records and issue visitor passes as per company policy.
- Coordinate visitor appointments with concerned departments.
- Ensure cleanliness and proper upkeep of the reception area.
Telephone & Communication Management
- Attend and transfer incoming calls to the concerned departments.
- Record and convey messages accurately and promptly.
- Respond to general inquiries from customers, vendors, and stakeholders.
- Handle official email communications as assigned.
Administrative Support
- Maintain inward and outward courier registers.
- Coordinate dispatch and receipt of documents, parcels, and correspondence.
- Assist in scheduling meetings and conference room bookings.
- Maintain office records, files, and documentation.
Employee & Client Coordination
- Support HR and Administration departments in routine activities.
- Coordinate with various departments for visitor meetings and appointments.
- Assist in organizing company events, meetings, and employee engagement activities.
- Provide basic information regarding company services and operations.
Data Management & Reporting
- Maintain accurate records of visitors, calls, couriers, and office supplies.
- Prepare daily, weekly, and monthly reports as required.
- Update databases and maintain confidentiality of company information.
Office Maintenance Coordination
- Monitor office housekeeping and front office facilities.
- Coordinate with vendors for office maintenance requirements.
- Ensure availability of reception and office stationery.
Required Qualifications:
- Bachelor's Degree in any discipline.
- Diploma/Certification in Office Administration will be an added advantage.
Experience:
- 1 to 3 years of experience in Front Office, Reception, Administration, or Customer Service.
- Freshers with excellent communication skills may also be considered.
Required Skills:
- Excellent verbal and written communication skills.
- Good telephone etiquette and customer handling skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Strong organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to maintain confidentiality and professionalism.
- Good interpersonal and coordination skills.
Key Competencies:
- Customer Service Orientation
- Communication Skills
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Problem Solving
- Professionalism and Integrity
Performance Indicators (KPIs):
- Visitor handling efficiency.
- Call response and transfer accuracy.
- Maintenance of reception records and registers.
- Timely coordination of meetings and appointments.
- Accuracy in courier and document management.
- Overall front office discipline and customer satisfaction.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
