- Manage and resolve customer, vendor & chauffeur queries.
- Identify and escalate issues to supervisors
- Build sustainable relationships of trust through open and interactive communication.
- Convince, convert, and onboard the leads by providing the necessary information about our services.
- Take vendors through the process, convince them by sharing deals and offers, and convey the value of making an attachment with us.
- Answer a large number of incoming calls and respond to customers & vendors.
- Provide service-related information to customers & vendors
- Document all call information according to standard operating procedures
- Follow up customer & vendor calls where necessary
- Handling complaints vendor support helpline
- To acknowledge and resolve customer & vendor issues
- Analysing the process & giving the outcome for streamlining the process if required.
- Verification of vendor documents and providing enrolment support.
Required Qualifications and skills
- Any degree
- 0-3 years of work experience in a relevant field.
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills (Tamil and English)
- Ability to handle the stressful situation appropriately
- Lead Conversion & Convincing skills
Pay: ₹15,500.00 per month
Benefits:
Work Location: In person
