Role Overview
We are looking for a Customer Support Intern to join our team and help provide excellent customer service. The intern will assist customers through email, chat, phone, or support tickets, ensuring inquiries are handled professionally and efficiently.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone.
- Resolve basic customer issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions in the CRM or support system.
- Assist in tracking and following up on customer requests.
- Provide product and service information to customers.
- Gather customer feedback and report common issues to the team.
- Support the creation and updating of FAQs, knowledge base articles, and support documentation.
- Collaborate with other departments to ensure customer satisfaction.
Required Skills & Qualifications
- Currently pursuing or recently completed a degree in Business, Communications, Marketing, or a related field.
- Strong verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with email and office tools.
- Ability to work independently and as part of a team.
- Customer-focused attitude and willingness to learn.
Preferred Qualifications
- Previous customer service experience (preferred but not required).
- Familiarity with CRM or helpdesk software such as Zendesk, Freshdesk, or Salesforce.
- Experience with spreadsheet and reporting tools.
Learning Opportunities
- Gain hands-on experience in customer service operations.
- Develop communication, conflict resolution, and problem-solving skills.
- Learn to use industry-standard support and CRM tools.
- Understand customer experience and business operations.
Key Performance Indicators (KPIs)
- Customer satisfaction score (CSAT).
- Response and resolution times.
- Ticket handling accuracy.
- Quality of customer interactions.
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- Are you comfortable for 2 months of paid Internship ?
- The stipend range is from 15k-20k. Are you comfortable with that?
- Are you comfortable working from office from HSR Layout Bangalore?
- Do you have your own laptop to work ?
- Do you have Good communication skills and customer-facing aptitude ?
Work Location: In person
