Key Responsibilities
Lead the development and configuration of ServiceNow ITSM and HAM/SAM or HRSD, ITOM modules in accordance with given industry best practices
Design and implement scalable, secure, and compliant ServiceNow solutions to support IT operations and asset lifecycle management.
Collaborate with business analysts and process owners to capture requirements and translate them into technical solutions.
Develop and customize ServiceNow applications using JavaScript, Flow Designer,
Business Rules, Client Scripts, and Script Includes.
Integrate ServiceNow with external systems and data sources via REST/SOAP APIs, MID Servers, and IntegrationHub.
Optimize and maintain the CMDB, ensuring accurate relationships between assets, CIs, and services.
Ensure compliance with governance, risk, and compliance (GRC) requirements within asset management processes.
Provide mentorship and guidance to junior developers and support staff.
Keep abreast of new ServiceNow features, industry trends, and compliance requirements in the financial sector or any others.
Required Skills and Qualifications:
5+ years of hands-on experience with ServiceNow platform development.
Proven expertise in ITSM, HAM, and SAM module or HRSD or ITOM Module implementation and customization.
Experience working within the financial sector or any other sectors, with understanding of compliance, security, and audit requirements.
Strong scripting and development experience in JavaScript, Glide APIs, and ServiceNow Studio.
In-depth knowledge of ServiceNow platform architecture, performance optimization,
and CMDB.
Strong experience integrating ServiceNow with third-party systems and tools.
Familiarity with ITIL processes and implementation in enterprise environments.
Excellent analytical, communication, and documentation skills
