- Making outbound calls:Telecallers make calls to potential customers to promote products or services, gather leads, or schedule appointments for sales teams.
- Handling inbound calls:They answer calls from customers, address inquiries, resolve complaints, and provide support.
- Generating leads:Telecallers identify and qualify potential customers who may be interested in the company's offerings.
- Maintaining accurate records:They document call interactions, customer information, and follow-up actions in a CRM system.
- Following scripts and guidelines:Telecallers adhere to company protocols and use scripts to ensure consistent messaging and customer interaction.
- Providing product/service information:They answer customer questions, explain features and benefits, and address concerns.
- Resolving customer issues:Telecallers may handle customer complaints, resolve problems, and provide solutions.
- Building rapport:They establish and maintain positive relationships with customers to foster trust and loyalty.
- Meeting sales targets:They may have individual sales targets or lead generation goals to achieve.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
Language:
Work Location: In person
