Go Gauge Logistics is looking for a proactive and detail-oriented Senior Executive – Customer Service / Operations to manage end-to-end shipment coordination and client servicing for the Mumbai branch. The ideal candidate will act as the primary point of contact for customers, ensuring smooth execution of freight forwarding and logistics operations from booking to delivery
Key Responsibilities:
- Serve as the primary liaison between customers, shipping lines/airlines, CHA agents, and internal teams for day-to-day shipment queries.
- Coordinate end-to-end operations for import/export shipments — booking, documentation, tracking, and delivery follow-up.
- Handle customer inquiries, complaints, and escalations promptly, ensuring high service level standards (TAT/SLA adherence).
- Prepare and verify shipping documents (Bill of Lading, Airway Bill, Invoice, Packing List, Certificate of Origin, etc.).
- Coordinate with customs house agents (CHA) for clearance-related formalities and ensure timely customs compliance.
- Track shipment status regularly and proactively update customers on delays, exceptions, or discrepancies.
- Maintain accurate records of shipments, MIS reports, and customer databases (CRM/ERP systems). Liaise with overseas agents/partners for shipment coordination and status updates.
- Coordinate with the pricing/sales team to ensure smooth handover from quotation to execution. Ensure timely invoicing and support the finance team with billing-related documentation.
- Identify process gaps and recommend improvements to enhance operational efficiency and customer satisfaction.
Pay: ₹30,000.00 - ₹40,000.00 per month
Work Location: In person
