At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
At American Express, our engineering teams power experiences that help customers move forward with confidence—whether enabling global commerce, delivering innovative digital experiences, or supporting critical financial journeys. As an Dir-Software Engineering, you will lead at scale, addressing complex technical and operational challenges unique to a global enterprise while driving reliability, automation, and AI-driven operations (AIOps) to enable predictive intelligence, automated decision-making, and self-healing production systems. You will operate within a diverse, inclusive, and intellectually curious culture that values problem-solving, collaboration, and continuous learning. We empower our leaders to think big, experiment responsibly, and deliver meaningful impact in a blameless environment—supported by strong mentorship, trust, and the ability to continuously evolve our people, platforms, and operational capabilities.
As an Dir-Software Engineering you will be accountable for end-to-end production operations for critical platforms and customer journeys, including availability, reliability, incident management, and operational excellence. At the same time, the Engineering Director will lead a strategic shift away from manual and reactive operations toward engineering-led, proactive, and self-healing systems.
You will operate at the intersection of engineering, operations, and platform strategy, partnering closely with product, platform, and risk leaders to ensure systems are built and run to meet the highest standards of resilience, performance, and customer experience.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
