About the Role
As a Client Success Associate, you will play a key role in ensuring that institutions, learners, and partner organizations have a smooth and successful experience with the SOLO Network platform. You will be responsible for onboarding clients, building long-term relationships, resolving queries, monitoring engagement, and working closely with cross-functional teams to drive customer success.
Key Responsibilities
- Build and maintain strong relationships with institutions, administrators, employers, and platform users.
- Lead client onboarding and ensure stakeholders understand platform features, workflows, and best practices.
- Conduct regular check-ins, review meetings, and follow-ups to improve platform adoption and engagement.
- Serve as the primary point of contact for client queries, support requests, and issue resolution.
- Gather customer feedback, feature requests, and user insights, and coordinate with Product and Technology teams.
- Monitor client health, engagement metrics, and platform usage to identify improvement opportunities.
- Track and prioritize client issues, ensuring timely resolution with internal teams.
- Assist in planning and conducting product demonstrations, onboarding sessions, webinars, and training workshops.
- Prepare client success reports, engagement summaries, and account updates.
- Support client retention, renewals, and long-term relationship management initiatives.
- Collaborate with Product, Operations, Marketing, and Leadership teams to deliver an excellent customer experience.
- Identify opportunities to improve user engagement, satisfaction, and platform utilization.
EligibilityRequirements
- Excellent verbal and written communication skills.
- Strong interpersonal and stakeholder management abilities.
- Ability to build and maintain professional relationships.
- Strong organizational, coordination, and follow-up skills.
- Problem-solving mindset with the ability to manage multiple priorities.
- Comfortable working with digital products, SaaS platforms, or technology-driven solutions.
- Basic understanding of Excel or Google Sheets.
- Data-driven approach to tracking customer engagement and success metrics.
- Customer-first attitude with strong attention to detail.
- Interest in technology, AI, education, and workforce development.
- Willingness to learn and thrive in a fast-paced startup environment.
Good to Have (Not Mandatory)
- Experience or internship in Client Success, Customer Support, Account Management, or Operations.
- Exposure to SaaS, EdTech, AI, or digital platforms.
- Familiarity with CRM or project management tools.
- Experience conducting onboarding sessions, product demos, or user training.
- Understanding of customer lifecycle management and engagement strategies.
What You'll Gain
- Hands-on experience in Client Success and Customer Relationship Management.
- Opportunity to work with institutions, employers, and enterprise clients.
- Exposure to SaaS products and technology-driven platforms.
- Practical learning in onboarding, stakeholder management, retention, and customer engagement.
- Opportunity to collaborate with Product, Technology, Operations, and Marketing teams.
- Experience working on SOLO Network, the flagship workforce readiness platform by SPARK+ Technologies.
- A collaborative environment focused on learning, ownership, and career growth.
- Clear career progression into Client Success Management, Account Management, Customer Experience, or Product Operations.
Benefits
- Competitive salary.
- Flexible and collaborative work environment.
- Practical learning with real client interactions.
- Opportunity to work on impactful technology products.
- Mentorship from experienced professionals.
- Exposure to enterprise clients and large-scale platform implementations.
- Professional development and continuous learning opportunities.
- Certificate and experience working in a fast-growing technology company.
- Career growth based on performance.
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Work Location: Remote
