Job Brief:
We are looking for candidates experienced in providing voice support for international customers in a technical process. This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide customer education and triage issues to Level-2 and Customer Care team. The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.
Roles & Responsibilities
- Handle customer issues via phone for a Product/Services.
- Provide active updates to the customer until the issue has been resolved
- Triage issues to Level-2 and Customer Care team in other global locations
- Accurately document cases in-line with process requirements
Desired Candidate Profile:
- Should have at least 1 year of work experience in International Tech Support / Sales ( voice process).
- Contact Center experiences is preferred.
- Should possess excellent communication skills.
- Should have strong technical/customer support experience.
Job Location: Chennai (Ambit IT Park)
Shift - Rotational Night Shift
Cab Facility - Yes
Food Coupons - Yes
Insurance Benefits - Yes
Selection Process:
1. HR Screening
2. Communication Screening - Online Test
3. Technical Screening.
4. Offer letter generation.
