A telecaller's primary role is to connect with potential and existing customers via phone to promote products or services, gather feedback, or provide customer support. Their responsibilities include making outbound calls, answering inbound inquiries, resolving issues, and maintaining records of interactions.
Key Responsibilities:
- Outbound Calls:
- Making calls to potential customers to introduce products or services.
- Identifying customer needs and tailoring the sales pitch accordingly.
- Following up with leads and nurturing relationships.
- Inbound Calls:
- Answering customer queries and resolving issues.
- Providing accurate information and guidance.
- Handling complaints and ensuring customer satisfaction.
- Customer Engagement:
- Building rapport with customers to understand their needs and preferences.
- Providing personalized solutions and recommendations.
- Maintaining positive customer relationships.
- Data Management:
- Accurately recording call details, customer feedback, and follow-up actions.
- Maintaining and updating customer databases.
- Generating reports on call performance and sales results.
- Sales and Lead Generation:
- Meeting or exceeding sales targets and lead generation goals.
- Working with sales and marketing teams to align strategies.
- Identifying and qualifying leads for further sales efforts.
Job Types: Full-time, Permanent, Fresher
Pay: ₹175,000.00 - ₹250,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
Supplemental Pay:
- Overtime pay
- Performance bonus
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
