Bengaluru, Karnataka
Job Summary
4. Job Description – Sales Enablement Analyst/Sr Analyst (3–4 Years Experience)
Job Description – Sales Enablement Analyst/Sr Analyst (3–4 Years Experience)
Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.
Key Responsibilities
Key Responsibilities Invoicing / Back Order Management • Monitor invoicing and delivery related exceptions. • Coordinate action when material is available but requested delivery date (RDD) is later. • Follow up on PDT generated orders that are not invoiced. • Coordinate with customers when material is available but acceptance is delayed. • Manage RDC changes where locally blended products are unavailable at the default RDC. • Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules. • Monitor imported material availability and ETA updates. • Provide back-order status updates to distributors and sales teams. • Validate distributor requirements after month-end and support order cancellations if required. Service Request Management • Handle pricing issues in ACE, code visibility issues and customer master update requests. • Track service request closure within timelines. • Coordinate resolution of short deliveries, leakages, price variances and billing concerns. • Support batch test report requests and product claim follow-up. Vendor Master Management • Create and maintain vendor codes required for retail meets and business events. Monthly Forecasting Support •
Skill Requirements
SAP / ERP Knowledge
- Order Management & Customer Service Understanding
- Advanced Excel and Reporting Skills
- Analytical & Problem-Solving Capability
- Stakeholder Management
- Communication & Coordination Skills
Process Compliance & Attention to Detail
Key Performance Indicators
- Timely closure of service requests
- Back-order reduction and resolution effectiveness
- Forecast planning support accuracy
- Data quality and master-data accuracy
- Timely accrual and royalty calculations
- Stakeholder satisfaction
- SLA adherence and process compliance
Technical Skills
Strong knowledge of Microsoft Excel, including:
Pivot Tables
XLOOKUP/VLOOKUP
INDEX-MATCH
Conditional Formatting
Data Validation
Hands-on experience with SAP ERP.
Experience working with Salesforce CRM.
Knowledge of Order-to-Cash (O2C) and Order Management processes.
Soft Skills
Strong analytical and problem-solving abilities.
Excellent communication and presentation skills.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proactive approach to identifying and resolving issues.
Strong collaboration and teamwork skills
Other Requirements
Experience & Qualification
3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
Bachelor's degree in Business Administration, Commerce, or a related field preferred.
Experience in a KPI-driven, customer-focused environment
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