We are seeking an experienced Estate Manager & Rental Manager to oversee the operations, maintenance, and revenue generation of a premium property comprising Luxury villas and apartments in Siolim, North Goa through online or offline bookings. This role requires a proactive professional who can manage the estate efficiently while driving online and offline bookings to maximize occupancy and profitability.
The ideal candidate will serve as the face of the property, ensuring exceptional guest experiences and seamless estate management.
Key ResponsibilitiesEstate Management
- Oversee the day-to-day operations of the luxury villas and apartments.
- Ensure the property is maintained to the highest standards of cleanliness, safety, and aesthetics.
- Supervise housekeeping, maintenance staff, security personnel, and external vendors.
- Conduct regular property inspections and coordinate repairs and preventive maintenance.
- Manage inventory, supplies, and operational budgets.
- Ensure compliance with local regulations, licenses, and safety standards.
Rental & Revenue Management
- Drive online and offline bookings to maximize occupancy and revenue.
- Manage listings across platforms such as Airbnb, Booking.com, and other OTAs.
- Optimize pricing strategies using market trends and competitor analysis.
- Coordinate reservations, check-ins, and check-outs smoothly.
- Develop and maintain relationships with travel agents, corporates, and event planners.
- Generate direct bookings through marketing initiatives and partnerships.
Guest Relations & Client Handling
- Serve as the primary point of contact for guests and property owners.
- Welcome and assist clients during site visits and property tours.
- Ensure exceptional guest experiences and handle feedback professionally.
- Resolve guest concerns promptly to maintain high ratings and reviews.
Sales & Business Development
- Identify opportunities to increase revenue and improve operational efficiency.
- Develop promotional campaigns, seasonal packages, and loyalty programs.
- Collaborate with marketing agencies to enhance brand visibility.
- Build strategic partnerships with local businesses and tourism operators.
Administration & Reporting
- Maintain financial records, occupancy reports, and performance metrics.
- Prepare monthly reports on bookings, revenue, and operational efficiency.
- Manage contracts, vendor agreements, and documentation.
- Implement systems to improve efficiency and profitability.
Candidate RequirementsEssential Qualifications
- Bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field preferred.
- Minimum 3–8 years of experience in estate management, hospitality, or vacation rentals.
- Proven experience managing luxury villas, resorts, or high-end residential properties.
- Strong expertise in online booking platforms and channel management systems.
Key Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Sales-driven mindset with a focus on revenue growth.
- Proficiency in Microsoft Office, OTA platforms, and property management systems.
- Exceptional organizational and problem-solving skills.
- Ability to work independently and handle high-profile clients.
- Knowledge of the Goa hospitality and tourism market is highly preferred.
Preferred Attributes
- Experience with Airbnb, Booking.com, and channel managers.
- Digital marketing and social media expertise.
- Strong negotiation and vendor management skills.
- Professional demeanour and customer-centric approach.
- Invoicing.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
