Identity and Access Management
Location : Pune
Shift : UK Shifts
Senior Associate/Lead IAM/Manager:
Job Description
- Be the subject matter expert and the reference point for the Access Management team
- Perform user access management by provisioning or de-provisioning user access.
- Represent the team in meetings as required
- Innovative ideas to improve processes
- Knowledge of Access Review/Attestation Management
- Folder access permissions
- Privileged access controls
- Closure of raised incidents
- Handling queries related password resets, login issues etc
- Monitor the request queue, team mailboxes, review and follow SOP procedures to add, edit or delete specific access’s for specific systems as requested.
- Respond to general questions about access requests.
- Follow up with required approvers/stakeholders for approvals or clarifications through phone, email or tickets.
- Contribute to the Knowledge Management Database. Record events and problems and their resolution in knowledge base/SOP
- Read and review the standard operating procedures and required training materials. Create additional documentation, as needed to support the process.
- Identify and suggest possible improvements on procedures
- Engage in knowledge transfer session for any newly on boarded application that comes under the scope of user access management.
- Direct unresolved issues to the next level of support personnel
- Follow-up and update relevant trackers and systems
- Pa ss on any feedback or suggestions by customers to the Team Leader
- Creating KPIs for BAU processes
- Experience with Active Directory group management
- Knowledge of ‘least privilege’ methodology with access permissions
