The Associate Customer Care Team Leader role is intended as a mid/senior-career-level mostly operational position, in pipeline to become a Customer Care Manager, in Hempel’s Customer Care organization.
Do You Also Believe People Are a Company’s Greatest Asset?
The responsibilities and tasks of the Associate Customer Care Team Leader include, but are not limited to:
Managing large/complex customer inquiries, incl. order placement, tracking, delivery status updates, product information and more
Prioritizing customer PO’s and coordinating supply
Handling customer complaints
Provide guidance to junior colleagues
Participate in internal strategic projects
Support and act as back up for line manager in Customer Care
Daily operational tasks:
End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
End-to-end return order management
Outbound and inbound customer communication
Resolve customer complaints
Customer data management
Conduct training sessions
Support colleagues with task management and prioritization
Support the customers with onboarding and related training to relevant digital tools
Additional non-operational tasks:
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
Ensure the upholding of local and global compliance rules, when handling orders
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What Are We Looking For?
University / bachelor's degree in a relevant field and equivalent experience
Minimum 3+ years of experience in a customer care role
Proficient experience in standard operating procedures
Proficient with standard MS Office programs
Working efficiency (written and spoken) in local language and English
Strong problem-solving and decision-making abilities
Proficient in using ERP software (Microsoft preferred) and other relevant tools
Willingness to train colleagues
Do You Want to Be Part of a Global Team Where Collaboration Drives Success?
At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.
Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.
From day one, your input and initiative will be welcomed and expected.
In return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.
Does This Sound Like a Match?
Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.
Application due
2026-08-16
Seniority Level
Associate
Job Functions
Customer Service
Industry
Chemicals
At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.
We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.
