Key Responsibilities
Orders Management
- Track the orders being executed, both online and offline.
- Provide support in case of any order failure.
- Drive automation for order processing, reconciliation, and reporting.
- Drive automation for communication of order status to different stakeholders.
Transaction Data Management
- Supervise acquisition, validation, and systematic management of client investment transactions from multiple product providers (AMCs, insurers, banks, etc.).
- Oversee reconciliation of transaction feeds with internal systems and resolve exceptions.
- Drive automation for transaction processing, ensuring scalability and minimal manual intervention.
Brokerage Rate Structure Management
- Maintain database of brokerage rates and incentives to be received from Product providers.
- Analyze increase / decrease in rate structures and provide inputs to the Product team.
- Participate in creation a smart payout rate structure balancing profitability with market competitiveness.
- Track rates being offered by competitors and generate analysis.
Brokerage Receipt & Reconciliation
- Lead monthly/quarterly reconciliation of brokerage/commission receipts from all manufacturers, ensuring alignment with business generated.
- Analyze variances in brokerage received vs. expected and initiate corrective actions with product partners.
- Escalate internally in case of delays in reconciliations.
Brokerage Payout Administration
- Structure and monitor brokerage payout processes according to agreed slabs/networks, including multi-tier distribution networks.
- Ensure accurate calculation and compliance with TDS, GST, and other statutory deductions prior to payout.
- Oversee timely disbursement of brokerage to all network partners; address disputes and resolve escalations.
Regulatory Compliance & Audit
- Ensure adherence to SEBI, IRDAI, RBI, and internal policies through process controls and documentation.
- Act as the point of contact during internal and statutory audits pertaining to transaction and payout processes.
- Maintain audit-ready, well-organized records for all transaction and brokerage-related activities.
Process Improvement & Team Leadership
- Recommend and implement process enhancements for data and brokerage handling, leveraging technology and best practices.
- Collaborate with IT/Finance/Business teams to ensure smooth integration of new systems and updates.
- Mentor and develop the transaction operations team to raise standards and drive operational excellence.
