Job Summary
We are looking for a customer-focused Chat Support Executive to assist customers through live chat by resolving queries, providing product or service information, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer queries through live chat in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues and escalate complex cases when required.
- Maintain accurate records of customer interactions.
- Follow company processes and quality standards.
- Coordinate with internal teams to ensure timely issue resolution.
- Achieve daily productivity and customer satisfaction targets.
Required Skills
- Excellent written English communication skills.
- Good typing speed and computer proficiency.
- Basic knowledge of MS Office and internet applications.
- Strong problem-solving and multitasking abilities.
- Positive attitude and customer-centric approach.
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Work Location: In person
