Role Summary
The Head – Billing is responsible for end-to-end billing,revenue assurance, analytics, and compliance for PAN India courier operations. The role ensures accurate invoicing, prevention of revenue leakage, strong system controls, timely MIS, client dispute resolution, and audit readiness.
Key Responsibilities
- Own end-to-end billing operations across PAN India for courier and logistics services.
- Ensure accurate, timely invoicing as per contracts, rate cards, SLAs, fuel surcharge, COD, and RTO terms.
- Prepare monthly & fortnightly Revenue Analysis and management MIS.
- Implement process controls to prevent revenue leakage and improve billing accuracy.
- Perform Revenue vs Billing reconciliation and ensure closure of variances.
- Conduct Yield Analysis and highlight key client gaps for corrective action.
- Manage revenue databases and structured data systems.
- Coordinate with Tech team for Billing Tool development, automation, and bug fixes.
- Extract reports using SQL queries for revenue preparation and analytics.
- Publish Sales dashboards within defined timelines.
- Lead billing dispute resolution and client escalations.
- Conduct periodic meetings with key clients and finalize Billing SOPs.
- Prepare and share audit-related documentation with internal and statutory auditors.
- Lead and manage the billing & revenue team across regions.
Key Skills
- Courier / logistics billing expertise
- Revenue assurance & leakage control
- Strong analytics, Excel & SQL skills
- Billing systems & Salesforce dashboards
- GST & audit compliance
- Stakeholder and team management
Qualifications & Experience
- Post Graduate/Graduate
- 8–12+ years in Billing / Revenue / Finance Operations
- Preferably from Courier / Logistics / Express / E-commerce
KPIs
- Billing accuracy & timeliness
- Revenue leakage reduction
- Yield improvement
- Dispute resolution TAT
- Audit compliance
Pay: ₹70,000.00 - ₹90,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
