Key Responsibilities
1. Store Operations
- Manage complete day-to-day operations of the sweets outlet.
- Ensure the store opens and closes on time as per company guidelines.
- Monitor sales, customer service, product availability, housekeeping, and overall store performance.
- Ensure proper display and presentation of sweets, snacks, bakery products, beverages, and other items.
- Ensure all company SOPs and operational procedures are followed.
- Coordinate with production, warehouse, purchase, and distribution teams for smooth operations.
2. Team Management
- Supervise Salesmen, Cashiers, Helpers, and other outlet employees.
- Prepare staff duty schedules and shift allocations.
- Monitor attendance, punctuality, grooming, discipline, and productivity.
- Conduct regular briefings and communicate daily targets.
- Train employees on product knowledge, customer service, hygiene, and company policies.
- Coordinate with HR regarding manpower requirements, employee performance, and disciplinary matters.
4. Inventory & Stock Management
- Monitor daily stock levels and product availability.
- Verify inward stock against delivery challans/invoices.
- Ensure proper storage of sweets and other food products.
- Follow FIFO/FEFO practices wherever applicable.
- Monitor product expiry, damage, returns, and wastage.
- Conduct regular physical stock verification.
- Investigate and report stock discrepancies.
- Maintain optimum stock levels and avoid overstocking or stock-outs.
5. Cash & Billing Control
- Monitor cash counter and billing operations.
- Ensure accurate billing and proper collection of cash and digital payments.
- Verify daily cash, UPI, card, and other payment collections.
- Ensure proper cash reconciliation and handover.
- Monitor discounts, cancellations, refunds, and complimentary bills.
- Report cash shortages, excess, or financial discrepancies immediately.
6. Customer Service
- Ensure excellent customer service at all times.
- Handle customer complaints and resolve them professionally.
- Collect customer feedback and communicate recurring issues to management.
- Ensure proper service during peak hours, weekends, festivals, and special occasions.
- Ensure bulk and special orders are handled accurately and on time.
7. Food Safety & Hygiene
- Ensure strict compliance with food safety and hygiene standards.
- Maintain cleanliness of display counters, refrigerators, storage areas, billing counters, and customer areas.
- Ensure employees follow proper personal hygiene and grooming standards.
- Monitor correct handling, storage, and display of food products.
- Coordinate with QA/Food Safety teams during inspections and audits.
8. Store Presentation & Visual Merchandising
- Ensure attractive product displays and proper pricing labels.
- Maintain cleanliness and appearance of the outlet.
- Ensure promotional materials and offers are displayed correctly.
- Monitor product presentation and packaging standards.
- Ensure adequate availability of packing materials such as boxes, bags, labels, and containers.
9. Maintenance & Safety
- Ensure proper functioning of refrigerators, freezers, POS systems, weighing machines, CCTV, lights, AC, and other equipment.
- Report maintenance issues promptly.
- Ensure fire and electrical safety procedures are followed.
- Monitor store security and prevent theft, damage, and product loss.
- Ensure proper housekeeping and waste disposal.
10. Reporting & Documentation
- Prepare and submit daily, weekly, and monthly store reports.
- Monitor sales, stock, wastage, expenses, and staff performance.
- Maintain cash, stock, attendance, wastage, and other store records.
- Report operational issues and corrective actions to the Area/Operations Manager.
- Maintain proper documentation for audits and inspections.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
